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  • Service Concepts

    Oriented toward market demands and aimed at customer satisfaction

    Oriented toward market demands and aimed at customer satisfaction

    Market demands and customer satisfaction are themes of crucial importance. We believe that only by targeting the service work at market demands and customer satisfaction will XINGDA’s business achieve great development; or whenever we deviate from this principle, our cause would be hindered.
    Faster and better services by XINGDA

    Faster and better services by XINGDA

    XINGDA well understands that in the new era of rapid technological upgrading and complex market demands, service response speed is an important element in building the core competitiveness of enterprises. Along with the increasingly fierce competition nowadays, service is crucial to the business because it has become an effective tool to break through the competition of product homogenization.

    Service Advantages

    XINGDA comprehensively provides customer-centered services, pursues complete customer satisfaction, and creates maximum value for customers.

    For whatever product problem, XINGDA’s service engineers will always work immediately with customers to solve the problem of the product in use and leverage our expertise to fully meet the differentiated needs of customers. The technical department develops the most superior product solutions for customers; the production department researches the feasible manufacturing processes and techniques to provide zero-defect products; and the service personnel provides considerate services to customers by dealing with problems of products in use in a timely manner and cooperating with relevant departments to make continuous improvement.

    Service System

    Satisfaction

    XINGDA makes plans every month on visits to customers as an attempt to better understand customer needs, provide them with high-quality services in a timely and effective manner, comprehensively collect product-related information and customer satisfaction questionnaires.

    Claims

    XINGDA records claims before communicating and confirming with customers in a timely manner. When necessary, our staff quickly meet customers on site to track, investigate, confirm and deal with problems so as to ensure the quality of after-sales service and maintain a good brand reputation.
    Quality hotline: +86 523-80956998
    服務體系
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